virtual queue
MeQue
Appointment Scheduling and Queue Management Solution
Appointment Scheduling & Remote Queuing
Uplift your customer’s experience with virtual queue management solution
Enable your customers to plan their store visits and enhance their customer journey with MeQue queue management system. MeQue allows social distancing while still maintaining customer experience and operational efficiency with virtual queuing, scheduled appointments and contactless online order pickups. No matter what the situation is around, we understand how important is the customer experience and that you want your customers to be safe, happy and stress-free.
Appointment Scheduling
Give your customers an easy, flexible and interactive appointment scheduling through any channel. Provide automated notifications & 2-way communication to avoid any onsite wait times. Ease your customer management and improve service quality.
Remote Queuing
Make customer journeys more efficient by eliminating lines & speed up transactions. Enable your customers to join the queue from any location and get real time alerts on their wait time and position wherever they are. You can predict and plan better to focus on customer needs.
How it helps?
Build Loyalty and Drive Sales
- - No wait in Lines
- - Get in queue from home, work or your vehicle
- - Get Live Alerts
- - BOPIS/Curbside Pickup
- - Operational Efficiency
- - Schedule visit from any channel
- - Get Notifications & Reminders on your way to the store
- - Reduce On-site wait Times
- - Predict & Plan better
How it works?
Continuously monitor and measure traffic for your store & provide real time alerts to provide a safer shopping experience.
Customer View
Find and select store to get added to the queue
Get information on the current wait times
Near Store
As you get near, MeQue automatically queues you
At Store
Wait in car or roam around
When MeQue buzzes, you can go towards the entrance
Show the QR code to get admitted to store
Store Manager’s View
Now
Current in-store head count
Current queue wait times
Future
People interested in coming to your store
Configure
Allowed headcount in store
Store times
Catchment area
Coordinator’s View
Now
Current in-store head count
Current queue wait times
Future
People interested in coming to your store
IN/OUT
Scan and check-in
Scan and checkout
Allow Exceptions
Benefits
Improve Customer
Satisfaction
Reduce On-site
Wait Times
Reduce
Walk Aways
Gain valuable
customer Insights
Boost
Staff Productivity
