virtual queue

MeQue

Appointment Scheduling and Queue
Management Solution

Appointment Scheduling & Remote Queuing

Uplift your customer’s experience with virtual queue management solution.

Enable your customers to plan their store visits and enhance their customer journey with MeQue queue management system. MeQue allows social distancing while enhancing customer experience and operational efficiency with virtual queuing, appointment scheduling, and contactless online order pickups. No matter what the situation is around, we understand how important is the customer experience and that you want your customers to be safe, happy and stress-free.

Appointment Scheduling

Give your customers an easy, flexible and interactive appointment scheduling through any channel. Provide automated notifications & 2-way communication to avoid any onsite wait times. Ease your customer management and improve service quality.

Remote Queuing

Make customer journeys more efficient by eliminating lines & speed up transactions. Enable your customers to join the queue from any location and get real time alerts on their wait time and position wherever they are. You can predict and plan better to focus on customer needs.

Perfect your
BOPIS / Curbside
Order Pickup

Safe and contactless order pick up in store or curbside.

BOPIS (Click & Collect)

There is a massive increase in shoppers who prefer to purchase online and then collect their order in store. Retailers are investing in fine-tuning their BOPIS (Buy Online Pickup In Store) services offering a frictionless experience across the board and ensuring happy customers.
MeQue queue management technology enables businesses to simplify BOPIS with its technology that enables a seamless process of virtual check-ins, scheduling, notifications, arrival tracking, queue management with customers not having to stand in the line.

Curbside Pickup

MeQue curbside pickup solution provides an easy, safe and contactless way for customers to collect their orders without going into the store.
MeQue solution digitizes and streamlines the curbside pickup process enabling customers to choose a precise time for their order pickup, check-in when they arrive and stay updated with real time notifications. All this while, customers can communicate with store through a mobile app to minimize the on-site wait time at the curbside ensuring seamless experience upon arrival.


  • Simplified BOPIS process for customer
  • Reduce wait time for customer at the pickup
  • Reduce errors from delivering wrong bags
  • Increase Customer satisfaction & loyalty
  • Customer places curbside pickup order online
  • Track your customers on their way to the store
  • Customer ID generated for verification
  • Package handover swiftly at the curbside

How it helps?

Build Loyalty and Drive Sales.

No wait in Lines

Get in queue from anywhere

Get Live Alerts

BOPIS/Curbside Pickup

Operational Efficiency

Schedule visit from any channel

Reduce On-site Wait Times

Predict & Plan better

How it works?

Continuously monitor and measure traffic for your store & provide real time alerts to provide a safer shopping experience.

Virtual queue management system

Integrations

This pandemic has been a challenging time for many industries. To make it easier to adapt to the current situation and prepare for the post-pandemic world, we have integrated the "MeQue" solution with most leading commerce platforms, including SAP Commerce, Oracle Commerce, commercetools and more. This simple plugin manages your queues smartly and swiftly.

MeQue empowers your customers to plan their store visits, offer in-store or curbside pickup or join a queue remotely from anywhere instead of standing in long lines outside the store. It allows you to send real-time alerts on the go to let your customers arrive just-in-time, providing a happier and safer experience.

The predictive occupancy analytics enables the retailers to predict better, plan and equip their staff to handle the workload for increased productivity. This simple and innovative solution makes your customer journeys more efficient, creating a positive experience for both customers and the employees, resulting in increased revenue, efficiency, and customer loyalty.

Customer View

Home

Find and select store to get added to the queue.

Get information on the current wait times.

Near Store

MeQue automatically queues you as you get closer.

At Store

Wait in car or roam around.

When MeQue buzzes, you can go towards the entrance.

Show the QR code to get admitted to store.

Store Manager’s View

Now

Current in-store head count.

Current queue wait times.

Future

People interested in coming to your store.

Configure

Allowed headcount in store.

Store times.

Catchment area.

Coordinator’s View

Now

Current in-store head count.

Current queue wait times.

Future

People interested in coming to your store.

IN/OUT

Scan and check-in.

Scan and checkout.

Allow Exceptions.

Benefits

Improve Customer
Satisfaction

Reduce On-site
Wait Times

Reduce
Walk Aways

Gain valuable
customer Insights

Boost
Staff Productivity

Want to discover MeQue for your store’s Queue Management ?

BROCHURE